FAQs
What currency are the prices I see on the site?
All prices are in USD.
All prices are in USD.
I just placed an order; when will it ship?
We strive to ship items as quickly as possible. Please allow 3–5 business days for production before your order is dispatched. Once shipped, average delivery times are 4–7 days. Tracking numbers will be updated 3–5 days after your order has left our facility. If you do not have a tracking number after 7 business days, please email us at stomalife2023@gmail.com.
I am not in love with my order; can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. Items must be shipped back at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcel.
Note: If your package is already in transit, you must wait for it to arrive and return it before receiving a refund.
Note: If your package is already in transit, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You may cancel your order with no penalty! You must cancel before the order ships. If the item has already been sent, please use our easy return system for a full refund.
You may cancel your order with no penalty! You must cancel before the order ships. If the item has already been sent, please use our easy return system for a full refund.
I entered an incorrect address; what do I do now?
If you misspelled or used an incorrect address via autofill, simply reply to your order confirmation email. Once you verify the error, kindly notify us at stomalife2023@gmail.com. We can update your address to the correct one within 24 hours. No refunds will be issued for incorrect address submissions after this 24-hour window.
If you misspelled or used an incorrect address via autofill, simply reply to your order confirmation email. Once you verify the error, kindly notify us at stomalife2023@gmail.com. We can update your address to the correct one within 24 hours. No refunds will be issued for incorrect address submissions after this 24-hour window.
How long does shipping take?
Shipping times vary, as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 2-4 Days in USA and for International shipments 15–25 business days.
I have a question that wasn't answered; can you please help?
Absolutely! Please send us an email at stomalife2023@gmail.com, and we will be happy to assist you. We receive a high volume of inquiries; for a prompt response, please attach your order number and describe the issue clearly. Thanks!
Absolutely! Please send us an email at stomalife2023@gmail.com, and we will be happy to assist you. We receive a high volume of inquiries; for a prompt response, please attach your order number and describe the issue clearly. Thanks!